Mercedes-Benz sales outlets are now open

KUALA LUMPUR: Following the recent announcement of the Ministry International Trade and Industry (MITI), the Hap Seng Star declared the reopening of several Mercedes-Benz sales outlets in the country. Being an official distributor of Mercedes-Benz passenger cars in Malaysia, the firm stated that all the operating guidelines issued for the conditional MCO have been put in place on a strict note to control the virus spread.

All the Mercedes-Benz service centres have already started their full-fledged operation from the last week of April, though a prior appointment is required before the visit. Now, when sales outlets are also opened, the automaker comes back in form to assist new as well as existing customers.

The newly framed standard operating procedure completely ensures the safety of customers as well as employees. The strict safety protocols have been implemented at all the centres. It includes the provision of hand sanitizers, mandatory checking of body temperature of staff as well as customers, social distancing, and regular sanitization of all possible touchpoints and the whole premises.

The official Facebook page of Hap Seng Star mentioned the opening of the following stores:

• Kuala Lumpur
• Kinrara
• Balakong
• Jalan Ipoh
• Puchong South
• Bukit Tinggi
• Setia Alam
• Melaka
• Iskandar
• HSS Kinrara Pre-owned Centre

The firm also extended its support to the customers in the form of service and warranty period. The customers whose service became due between March 18 and April 28, have received a grace period of 60 days. While for the warranty, the company continues to honour all warranties ending between March 18 to June 30 with a grace period of 60 days after June 30.

The global pandemic hits the sales records of all the automakers, and just like others, Mercedes-Benz’s first-quarter results are not good. The cars and vans segment has witnessed a sales drop of 16%.

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