Hap Seng Star shined at the Mercedes-Benz Regional Service Excellence Award show

KUALA LUMPUR: Mercedes-Benz has a long and rich heritage in the South East Asia II region with 49 dealer partners across six countries - Malaysia, Indonesia, Singapore, Brunei, Philippines, and Sri Lanka. To recognize and appreciate the continuing efforts of these retail service personnel, the German marque recently organised the third installation of the Mercedes-Benz Regional Service Excellence Award program in Malaysia.

Here we bring the key highlights of the award ceremony -

• Held at the Four Seasons Hotel, Kuala Lumpur, the event witnessed the gathering of 650 attendees both physically and virtually. 
• A total of 35 awards across four categories - Top Service Advisor Awards, General Distributor Awards, Top 3 Champion League, and Top 3 Super League Award for respective countries were presented.
• In the Mercedes-Benz Champions League Award category, the top position was grabbed by Hap Seng Star Sdn Bhd (Bukit Tinggi) in Malaysia, PT. Panji Rama Otomotif Gandaria in Indonesia, and Cycle & Carriage Industries, Eunos in Singapore.
• In the Super League category, Hap Seng Star Sdn Bhd (Kuching) took the first position in Malaysia and PT. Hartono Raya Motor Bali won in Indonesia. 
• These dealerships attained significant achievements in the Customer Satisfaction Program while delivering the best products, best service, and best customer experience. 
• Winning dealers and personnel took home trophies, medals, and certificates. 

While expressing her gratitude towards the winning members, Sagree Sardien, President & CEO of Mercedes-Benz Malaysia & Head of Region, South East Asia II, said, “At Mercedes-Benz, we believe that automotive excellence goes beyond the production of the most desirable cars. At the heart of our approach is delivering a luxurious customer experience and journey. Our people are therefore a critical enabler of this and therefore it is essential for us to continue to acknowledge and celebrate our exceptional workforce as they continue to be the bedrock of our long-term success. We are extremely grateful to our dealer retail partners for continuously elevating their performance to the next level to enhance our customer’s ownership experience. We look forward to continuously celebrating our dealer partners as we journey forward to pursue operational excellence.”

Edmin Naidoo, Vice President of Customer Services, Mercedes-Benz South East Asia II also appreciated the dealers’ efforts and said, “With these awards, we recognize the commitment, dedication and passion of our retailer colleagues in living up to the three-pointed star’s brand promise. Their pursuit to excel in offering our customers a five star experience is a long-term effort and we are glad that our colleagues continuously strive to ensure we meet and exceed the expectation of our customers. We congratulate all the winners, and applaud their unwavering commitment for flying the Mercedes-Benz flag high, and we will continue to strive and work closely with our retail network to further raise the bar on customer experience levels.”

Check out the full list of winning dealerships here - 

Category	Country	Dealership
Champions League	Malaysia	Champion	Hap Seng Star Sdn Bhd (Bukit Tinggi)
		1st Runner Up	Hap Seng Star Sdn Bhd (Melaka)
		2nd Runner Up	Cycle & Carriage Bintang Berhad (Johor Bahru)
	Indonesia	Champion	PT. Panji Rama Otomotif Gandaria
		1st Runner Up	PT. Dipo Angkasa Motor
		2nd Runner Up	PT. Mercindo Autorama Mampang
	Singapore	Champion	Cycle & Carriage Industries, Eunos
Super League	Malaysia	Champion	Hap Seng Star Sdn Bhd (Kuching)
		1st Runner Up	Hap Seng Star Sdn Bhd (Kota Kinabalu)
		2nd Runner Up	Hap Seng Star Sdn Bhd (Setia Alam)
	Indonesia	Champion	PT. Hartono Raya Motor Bali
		1st Runner Up	PT. Hartono Raya Motor Surabaya
		2nd Runner Up	PT. Kedaung Satrya Motor
General Distributor Award		Philippines [CATS Motors Inc. (Greenhills)>
Top Service Advisor Award	Malaysia	Alagesan A/L Krishnan (Cycle & Carriage Bintang, Petaling Jaya) Chong Kim Choy (Cycle & Carriage Bintang, Johor Bahru) Gordon Lee Jaw Shyang (Hap Seng Star, Kota Kinabalu) Harishan A/L Viswanathan (Cycle & Carriage Bintang, Batu Caves) Muhammad Hafiz Bin Nor Azlim (Hap Seng Star, Melaka) Stewart Tan Kok Loong (Hap Seng Star, Setia Alam) Syahmi Bin Marzukhi (Cycle & Carriage Bintang, Alor Setar) Tan Boon Chieong (Cycle & Carriage Bintang, Johor Bahru) Tan Liang Ching Twinkle (BR Jaya) Tee Yi Tong (Hap Seng Star, Bukit Tinggi)
	Singapore	Selvaraju S/O Subbiah (Cycle & Carriage Industries, MB Center) Francis Aw Lai Hee (Cycle & Carriage Industries, Eunos) Joe Goh Choon Beng (Cycle & Carriage Industries, Pandan Loop)
	Indonesia	Luthfitaris Haidiazi Soehartono (PT Panji Rama Otomotif Gandaria) Muhammad Solihin (PT Mercindo Autorama Mampang) Sulistyono (PT Hartono Raya Motor Surabaya)
	Brunei	Mohammad Azizan Zaini (Jati Transport)
	Philippines	Hansel Calicdan (CATS Motors Inc, Greenhills)
	Sri Lanka	Amantha Yapa (Diesel & Motor Engineering) Sahinda Wasalathanthrige (Diesel & Motor Engineering) Shelton Wijerathne (Diesel & Motor Engineering)

 

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