smart Malaysia marks 100 Days of excellence: It's all about customer commitment

KUALA LUMPUR: In a leap year celebration, smart Malaysia marks a momentous 100 days of operation with a commitment to excellence in serving its customers.

Since its inception, the brand has already made significant strides in enhancing the smart #1 ownership experience in Malaysia.

One notable event, the smart Tech Insight Day, was designed to enrich customers' knowledge about their vehicles, highlighting warranty specifics, product features, a user-friendly charging ecosystem, and sharing real-life ownership tales.

This initiative reflects smart Malaysia's dedication to building a vibrant and informed smart vehicle community as well as expanding smart vehicle owners' knowledge about their cars.

Furthermore, the introduction of the Hello smart App has streamlined customer service, offering quick access to FAQs and support. Looking forward, smart Malaysia plans to roll out more customer engagement activities, including exclusive driving experience events for smart #1 owners to showcase the vehicle's performance and driving dynamics.

Zhang Qiang, the CEO of smart Malaysia, expressed pride in the company's early achievements, emphasizing the brand's customer-first approach. "Innovation and customer-centricity are fundamental to our core values. As we celebrate
this milestone, our commitment to pushing the boundaries of excellence and delivering exceptional products
and services to our customers remains unwavering."

The expansion of the dealership network is also another testament to smart Malaysia's growth, with plans to increase the number of dealerships to 13, including a premiere center in East Malaysia.

The smart #1 BRABUS edition continues to captivate customers, while the Premium and Pro versions are celebrated for their urban efficiency.

Zhang Qiang also basically stated that innovation and placing their customers at the heart of what we do are our guiding principles. This 100-day milestone is just the beginning of their journey towards setting new standards in product and service excellence.

In response to the growing EV demand, smart Malaysia is also enhancing its charging infrastructure and app functionalities, integrating 70% of charging station data into the Hello smart app for easier access.

This effort, coupled with new payment options within the app, underscores the brand's commitment to facilitating a seamless EV ownership experience.

smart Malaysia invites potential buyers to a unique journey of premium ownership, highlighted in a creative and engaging video featuring their dedicated Sales Specialist.

This video, available on social media platforms like Facebook, Instagram, and TikTok, showcases the comprehensive support provided to customers, from personalized consultations to the final delivery of their smart #1.

The Sales Specialists are depicted as going above and beyond to ensure a hassle-free purchase and ownership experience, emphasizing the brand's dedication to customer satisfaction and convenience.

Visitors are encouraged to experience the all-electric smart #1 firsthand with a test drive at their nearest showroom, promising an unforgettable introduction to smart mobility.

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