Volkswagen introduced “Welcome Back” aftersales campaign

KUALA LUMPUR: Due to the enforcement of the Movement Control Order (MCO) in the country, people have restricted access to essential services, including grocery, medical, and banking. But apart from these, several significant needs of the people are on hold, though not necessary. One of them is car servicing. All the car service centres in the nation are closed to ensure the safety of employees and customers against the COVID-19 pandemic. Thus, keeping the owners’ convenience in mind, Volkswagen has brought a “Welcome Back” aftersale campaign for its customers under the Volkswagen Cares initiative. 

Under the campaign, Volkswagen Passenger Cars Malaysia, the official distributor of VW cars in the country, invites the car owners to register and book their appointments on the company’s official website. Upon submission of interest, Volkswagen personnel will contact the buyers to make the necessary arrangements. The appointment must be made within 30-days after the MCO is lifted. The owners who register during this period will also get a free Volkswagen merchandise. 

Moreover, the customers who are not availing of their free maintenance service and are not the members of Volkswagen Care Plus will receive an additional RM 50 engine oil voucher. For the customers who are about to enter their fifth year of ownership, the firm advised to sign up for the Volkswagen Care Plus programme to enjoy several benefits, including three 20% service vouchers, 2-year roadside assistance, and a 24-hour on-site battery replacement package. 

Volkswagen has also announced that it will continue to honour the warranty coverage of the cars that are not able to meet the scheduled service maintenance due to MCO. 

To enjoy the benefits of the aftersales campaign, the customers need to book an appointment on Volkswagen Malaysia and also required to download the Volkswagen Cares mobile app.

Also read: Volkswagen eShowroom lets you purchase a car from your home